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Refund & Return Policy | Jamuna Music
10-Day Satisfaction Guarantee
At Jamuna Music, your satisfaction matters the most. We stand behind the quality of our musical instruments and want you to shop with complete confidence.
If you are not fully satisfied with your purchase, you can request a return, replacement, or refund within 10 days of delivery—no hassle, no stress.
Returns Made Simple
We’ve made our return process easy and transparent:
- Returns are accepted within 10 days from the delivery date
- Products must be unused, undamaged, and in original condition
- All items should be returned with:
- Original packaging
- Accessories and components
- Warranty card and user manual
To ensure a smooth return, please pack the product securely as received. Any damage caused during return shipping due to poor packaging may lead to rejection or a restocking fee (up to 15%).
Refund Policy
- Refunds are processed for the product value only
- Shipping charges are non-refundable, unless the product received is damaged or defective
- Any damage or defect must be reported within 48 hours of delivery
- Once the returned item is received and inspected, the refund will be initiated within 5 business days
Non-Returnable Products
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Certain items are not eligible for return (unless defective), including:
- Used or opened strings, reeds, and consumables
- Software-based products, audio interfaces, MIDI devices (after registration)
- Earphones, earplugs, and wind instruments (due to hygiene concerns)
- Installed or modified products (e.g., pickups)
- Drumheads, sticks, books, CDs, DVDs
- Digital pianos (88 keys)
- Products with missing or tampered serial numbers
- Open box items (unless non-functional)
- Products damaged due to power or voltage issues
How to Initiate a Return
- Contact our support team within 10 days of delivery
- Share your order details and reason for return
- Receive approval from our team
- Pack the item securely in original packaging
- Ship it to the address provided by us
Important Information
- All returns require prior approval from Jamuna Music
- Refunds are processed only after product inspection
- This policy applies only to online purchases
- In-store purchases are not covered under this policy